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VoIP questions

Expert answers to the most common VoIP questions

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A growing number of businesses are taking advantage of VoIP technology as a method of improving their telecommunications network. As a consequence of the rapid growth of VoIP technology and the resulting queries, we have compiled a list of the most frequently asked VoIP questions. So, without further ado, let us address them. What is VoIP? To make calls, Voice over Internet Protocol (VoIP) technology uses a broadband Internet connection rather than a traditional telephone line. With VoIP systems, you can use an app to make calls directly from your computer, IP phone or smartphone. This service can be delivered via a cloud system or an on-premises solution. Who was the inventor of VoIP? Many individuals think that the Israeli businessman Alon Cohen invented VoIP technology in 1995 and released it to the public the following year. However, according to sources, an African-American woman named Dr. Marian R. Croak is…

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Dstny
Telecom News

Dstny to accelerate business growth with Qunifi acquisition

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Dstny, a European supplier of cloud-based business communications solutions, has acquired Qunifi, a Microsoft Teams integration expert headquartered in the United Kingdom. For UCaaS providers, Qunifi’s Call2Teams product is the leading company in Teams integration. Qunifi’s service is used by end users in over 100 countries and organizations, with over 2 million Teams users relying on the service on a daily basis.   Call2Teams is a cloud-based, SaaS middleware solution that connects any phone system, PBX or SIP trunk provider to Microsoft Teams. Importantly, this solution does not require that  end-users move numbers, change carriers or replace their existing phone system, and Call2Teams effortlessly voice-enables Microsoft Teams with the extensive capabilities of existing telephony.   Qunifi will join the Dstny Group as a service provider, and its workforce and management will be incorporated into the Dstny Group. For service provider customers, partners and the Dstny and Qunifi teams, joining the…

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Week #12
News Roundup

A quick roundup of the news in Telecoms | Week #12

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DT and Vodafone to tackle areas of Germany with no 4G coverage Deutsche Telekom (DT) and Vodafone Germany have announced further advancements in their efforts to close 4G coverage gaps in distant or rural parts of Germany where consumers are serviced by only one mobile network operator (MNO) or no operator at all. Over the last several years, the two operators have worked to increase coverage in 3,000 to 4,000 so-called 4G gray spots, which are commonly described as places where only one MNO can provide service. Read more at: https://tinyurl.com/yndfwnvb Spectralink launches DECT devices with Microsoft Teams SIP Gateway Spectralink, a global workplace mobility solutions supplier, has announced the availability of DECT devices that are compatible with the Microsoft Teams SIP Gateway. Company-critical deskless workers, who must travel to a remote site in order to carry out their duties, are very much relied upon by enterprise companies such as…

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SaaS
Telecom News

AudioCodes launches a new SaaS solution dubbed Live Express

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AudioCodes, a provider of sophisticated communications software, products and productivity solutions for the virtual environment, has launched AudioCodes Live Express, a new SaaS solution that allows partners to onboard and maintain their corporate clients’ Microsoft Teams connectivity to the PSTN.   Aimed at unified communications, contact centers and hosted business services, AudioCodes enables organizations and service providers to develop and run any IP-based voice network. AudioCodes provides a wide range of quality technologies, solutions and services to large multinational corporations and premier tier-1 operators all around the globe.   Direct Routing capabilities and a suite of management automation tools are included in Live Express to streamline everyday operating cases that associates and their clients are likely to face. This new, revolutionary solution helps partners to improve customer onboarding by providing a convenient user portal and extensive automation features, as well as seamless interconnection between customer SIP trunks and Microsoft Teams,…

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Sinch
Telecom News

Sinch teams up with Treasure Data on personalized omnichannel touchpoints

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Treasure Data, an enterprise customer data platform (CDP), and Sinch, a worldwide supplier of cloud communications, have established a strategic alliance to enable more tailored and engaging dialogues with customers across multiple channels. The collaboration aims to meet the demands of businesses who want to connect their consumers more effectively through mobile channels utilizing real-time data.   Treasure Data’s smart CDP creates a complete, holistic view of a customer by securely stitching together key data sources that are normally segregated, such as CRM, marketing automation, point-of-sale, and social media. Through the CDP, service agents may gain insight into all aspects of the customer experience, which can then be accessible across numerous communication channels provided by Sinch’s multi-channel communication platform. Email, text, phone calls, and mobile messaging apps like WhatsApp, iMessage, Telegram, and others are included.   Rick van Esch, Vice President of SaaS Business at Sinch, commented: “We are seeing…

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Week #11
News Roundup

A quick roundup of the news in Telecoms | Week #11

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Nokia labeled one of the world’s most ethical companies Nokia has been named one of the “World’s Most Ethical Companies®” for the fifth year in a row by the Ethisphere Institute. In 2022, 136 recipients from 22 countries and 45 sectors were honored. Nokia is one of five telecoms industry winners, and the only Finnish business to receive recognition. Nokia’s superior governance, as well as its dedication to best-in-class sustainability, corporate ethics, compliance and governance standards, has earned the company this honor. Read more at: https://tinyurl.com/4ab8c253 NTT partners with Schneider Electric to test private 5G network NTT and Schneider Electric’s latest collaboration will build on their current relationship to create a secure and on-premises end-to-end digital platform that will allow various sectors to benefit from private 5G services. The private 5G network is projected to support equipment availability, machine performance and product quality solutions. The project will also provide a…

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IP phone
Telecom News

Snom expands its product portfolio with three new IP phones

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Snom Technology, the world’s leading brand for business IP telephony, is completing its D3XX and D7XX IP phone families by adding three new models – and satisfying the demands of customers who want to invest in bespoke solutions.  Any business which is cost-conscious or carrying out large-scale installations will benefit from adjustments to the equipment and a brand new, entry-level IP phone with color display. What you see is what you get Normally, manufacturers with high-end devices in their product lines offer the most cutting-edge equipment at launch. However, this always results in significant differences in price between entry-level products and so called “top of the range” products.  However, a recent survey of Snom partners revealed that 97 % of respondents had never used the integrated Bluetooth function since purchasing ‘‘top’’ models in the D3XX and D7XX (D385 and D785) series and couldn’t foresee any use for it…

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MetTel
Telecom News

MetTel signs a contract with US Marine Corps

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MetTel, a global digital transformation and communications provider for medium and large businesses, as well as for federal, state and local government agencies, has announced that the United States Marine Corps Recruiting Command (MCRC) has chosen MetTel for its Nationwide Internet Protocol Network Service, a contract worth more than $58 million.   MetTel’s aim will be to offer the MCRC with a dependable and resilient network infrastructure that can support desktop computers, mobile computing, telephone services, video collaboration services and any other networking and voice services. MCRC’s current Internet service capacity will be upgraded, and the provider plans to deliver Internet Protocol Voice Services and Wi-Fi to almost 1,500 MCRC sites. The MetTel EIS Portal will allow MCRC to monitor and obtain reporting information on services offered over the MetTel network in near real-time.   MetTel has secured contracts with more than a dozen federal departments since 2020, with the…

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CallRevu
Telecom News

CallRevu announces an integration with GoTo Connect

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GoTo Connect, a unified communication solutions provider that delivers configurable, scalable, all-in-one cloud phone and meeting systems with everything companies need to connect from anywhere, has teamed up with CallRevu, an industry leader in automobile call monitoring and analytics.   CallRevu can now gather high-quality call data and precise telephony information through its interface with GoTo Connect, allowing for better conversational analysis. These advanced call analytics provide a deeper understanding of the customer’s interaction with the dealer, which is a highly useful strategic resource.   The CallRevu and GoTo Connect integration offers retailers access to their phone systems from any device, allowing them to manage their phone systems digitally and deliver a consistent user experience. The digital phone solution gives dealerships more control over phone management and improved accessibility.   Jack Holcomb, General Manager, New Smryna Chevrolet Chrysler Jeep Dodge, commented: “Since moving to CallRevu and GTC, we have witnessed…

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Klerity
Telecom News

Colt Technology Services selects Infovista KLERITY to deliver VoIP Service Assurance across its international network

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Infovista, the global leader in network lifecycle automation, announced that Colt Technology Services has selected Infovista KLERITY to deliver VoIP (Voice over IP) service assurance across the Colt IQ Network. The KLERITY solution will deliver end-to-end visibility to Colt’s international network across 7 major locations in Asia and Europe.   Colt Technology Services is a leading provider of agile, high bandwidth connectivity solutions serving data-intensive organizations spanning 210 cities in more than 30 countries. Colt is a recognised innovator and pioneer in Software Defined Networks (SDN) and Network Function Virtualisation (NFV). The deployment of KLERITY within a network enabled with the latest SIP encryption technologies will enable Colt to optimize the quality of experience (QoE) of its VoIP services in a marketplace where quality is a key differentiator, with KLERITY providing detailed, real-time visibility into the perceived QoE and reliability of those services. This includes the ability to view how…

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