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Data from Counterpoint Research reveals shifts in China's smartphone market with Huawei emerging as a winner while Apple faced challenges.
Market Watch

Huawei Surges in Chinese Smartphone Market as Apple Slips

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According to Counterpoint’s Market Pulse Service, China’s overall smartphone sales saw a modest 1.5% year-on-year growth in Q1 2024, marking a second consecutive quarter of positive growth. Notably, Huawei experienced a remarkable 69.7% year-on-year increase in market share, solidifying its position in the market. This growth was attributed to Huawei’s successful launch of the 5G-capable Mate 60 series and its enduring brand reputation, particularly in the premium segment priced above $600. In contrast, Apple witnessed a 19.1% year-on-year decline in market share during the same period, partly due to Huawei’s gains in this segment.

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Lycamobile, a MVNO furnishing services, which offers mobile services over T-Mobile’s network, is publicly standing against the latter.
Telco Buzz

Lycamobile vs T-Mobile: Unpacking Their Contentious MVNO Dispute

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Lycamobile, a multinational MVNO hailing from London, is raising serious accusations against T-Mobile, their US network partner since 2012. They cite considerable hurdles in acquiring basic services like eSIM and access to T-Mobile’s 5G standalone architecture. Lycamobile’s stance escalates further; by urging regulatory bodies to halt T-Mobile’s looming acquisitions, they imply an uneven playing field. Meanwhile, T-Mobile, combating allegations of litigation as a diversion, asks that Lycamobile’s claims be dismissed.

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Softbank, the Japanese telecoms giant, is bolsterng its supercomputing capabilities in a bid to support its ambitious GenAI strategy.
AI

Softbank to Invest Heavily in Supercomputing for GenAI Push

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Softbank, the Japanese telecommunications giant, is gearing up to bolster its supercomputing capabilities in a bid to support its ambitious generative AI (GenAI) strategy. As reported by Nikkei, Softbank plans to allocate JPY150 billion ($960 million) over the next two years towards upgrading its computing infrastructure, a significant leap from the JPY20 billion invested last year.

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Customer service quality in the UK seems to be on the decline, as customer dissatisfaction with automated systems, such as chatbots, rises.
Telco Buzz

Unmasking UK’s Shrinking Customer Service Quality Amid AI Hype

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Evidence reveals rising customer dissatisfaction with automated systems in UK businesses, according to a study by Cavell. Chatbots and similar technologies appear to fail in meeting customer service expectations, with 44% of respondents noting a quality slip in service over the past three years. Many UK adults still prefer human assistance in resolving issues, revealing a persistent demand for more personalised, efficient support mechanisms.

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Telecom News | Week #16: Data center growing demand, Nokia profit surge, Telesystem cybersecurity bundle launch, use of GIS technology.
News Roundup

A quick roundup of the news in Telecoms | Week #16

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The demand for data centers is soaring due to edge services and generative AI. Nokia’s first-quarter results showed a 19% drop in sales but a notable 52% profit increase. Telesystem has launched new cybersecurity bundles featuring updated Employee Security Awareness Training. Utility companies are using GIS technology to address infrastructure, workforce, and demand challenges.

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Letta's report underlines fragmentation faced by the European telecoms sector, with its markets serving an average of 5 million customers.
Telco Buzz

Balancing Market Unity and Diverse Telecom Opportunities in EU

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Letta’s recent report underlines the fragmentation faced by the European telecoms sector, with its 27 separate national markets serving a mere average of five million customers. Highlighting the necessity for unification and increased scale for cost-effective innovation, the report aims to strengthen the sector’s competitiveness, fueling new advancements like edge computing and IoT.

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