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Uniphore Software Systems Pvt, a global conversational Artificial Intelligence (AI) technology startup based in Chennai, India and Palo Alto, California, has announced that it has raised USD 51 million in Series C funding led by March Capital Partners. The latest round was reinforced by Chiratae Ventures (formerly IDG Ventures), Sistema Asia, CXO Fund, ITP, Iron Pillar and Patni Family, amongst others. Uniphore’s new round is their largest funding so far, and marks “one of the most substantial funding rounds in the conversational AI sector.” This Indian startup promotes the use of the AI in call centers to bridge the gap between people and machines through voice, and aims to substantially innovate customer service, a market that is valued at USD 350 billion. According to the statement, the funds will be used to accelerate Uniphore’s go-to-market in North America, invest in research and development for the next wave of improvements…

We live in a world of increasingly complex telecom and VoIP services, with subscribers having access to an abundance of cutting-edge products. The fierce competition in the field of communications demands an excellent customer experience in order to attract and retain customers, and to reduce churn. With so many choices on offer, the power has shifted to customers – if faced with a problem, they have come to expect an immediate resolution. Unfortunately, the surveys of customer experience in the telecommunication world reveal that, in general, consumers have a very low opinion of the telecoms industry and are dissatisfied with the support that they receive from their providers. It seems that the reason for this deficiency may be found in the mindset of telecom operators, who devote most of their time and effort to building and managing their VoIP networks, rather than indulging their customers. Satisfactory customer experience in…

Ecosmob Technologies, a leading company in the VoIP industry, has announced the launch of a wholesale softswitch with cutting edge solutions in its open source technology. The company pays special attention to the development of high-quality and cost-efficient VoIP applications for telecom industries worldwide. With the upcoming 5G and other technology-related cutting-edge developments, it is obvious that the VoIP service providers and wholesale carriers will face the challenges with their growing business volumes. The anticipated success greatly depends on the choice of software and hardware integration, and cross-functional softswitches above all. Ecosmob’s Class 4 and Class 5 SoftSwitches open up more possibilities for wholesale carriers to make the necessary adjustments and offer consistent integration with other systems, like call center software and CRMs. The Class 4 SoftSwitch is employed for routing VoIP calls to international locations using an IP network. Key features of the custom development services…