VoIP Archives | Page 21 of 34

Telecom News

Global A2P SMS market to reach $74.7 billion by 2026

By Aiste Kryzanovske January 27, 2022

By 2026, the global market for A2P SMS is expected to be worth $74.7 billion. The rising usage of customer and employee engagement by large and medium-sized businesses around the world is expected to fuel this growth in the global market. A2P messaging, also known as application-to-person messaging, describes any type of traffic in which a person receives messages from an application. This type of communication is often referred to as professional or enterprise messaging, and generally consists of one-way messages that do not require a response. Given that over 98% of text messages are opened, A2P messages are very likely to be read, providing businesses with a cost-effective option for improving customer interaction. A2P SMS is used by a wide range of companies and industries to send messages to customers, including banking notifications, marketing notifications, two-factor authentication SMS authorizations, automated booking confirmations, as well as to deliver…

Top 10 softphone apps for Android and iOS

By Aiste Kryzanovske January 24, 2022

A softphone is a device-agnostic software application that provides a digital phone interface, allowing users to make and receive phone calls over the Internet. Softphones improve staff availability while also allowing for regional flexibility. By using a softphone, as long as Internet connectivity is available, there is no longer a need to remain tethered to a desktop phone while waiting for an essential call. We are certain that you will discover the ideal solution for your needs with our handpicked Top 10 list of softphone apps, whether you are a sole entrepreneur, a small firm, or a major enterprise. * The list is not arranged in any particular order RingCentral is a VoIP service vendor that provides a softphone app for iOS and Android phones, as well as for macOS and Windows. RingCentral has a plethora of capabilities, making it an ideal choice for businesses looking for a…

Telecom News

DIDWW adds voice and SMS-enabled mobile DIDs in Thailand and Russia

By Aiste Kryzanovske January 17, 2022

DIDWW, a leading global provider of virtual phone numbers to operators and businesses all over the world, has further expanded the coverage of its two-way SIP trunking services and voice & SMS-enabled mobile DIDs, which are now available in 17 countries. Thailand and Russia are the latest additions to this solution, which creates unique opportunities for DIDWW customers to implement and benefit from a wide range of business cases. The Ireland-based telecom operator stands out in the cloud communications industry for its unique feature of providing both SMS and voice functionalities on the same virtual phone number. Through the power of VoIP technology, mobile phone numbers no longer need to be allocated to a specific mobile device. In addition, while being utilized in the cloud, these numbers maintain two-way voice and SMS functionality, making them a huge asset for businesses looking for greater efficiency, flexibility, and scalability. All the above mentioned capabilities…

News Roundup

A quick roundup of the news in Telecoms | Week #2

By Aiste Kryzanovske January 14, 2022

AWS announces 3 new Local Zones AWS has announced that AWS Local Zones in Atlanta, Phoenix and Seattle are now generally available. Customers in these three metro regions can utilize these new Local Zones to deliver apps that require single-digit millisecond latency to end users or for on-premises deployments. The company presently has 17 Local Zones spread over 16 metropolises. Each zone provides select services inside Local Zones near population centers, typically where Amazon does not already have a data center footprint. Read more at: https://tinyurl.com/4ahzesr3 The Club collaborates with Google Cloud The Club, HKT’s loyalty program and digital enterprises arm, has inked a collaboration agreement with Google Cloud to build a hyper-personalization platform named ‘Copernicus.’ This platform will be integrated throughout The Club’s business pillars into its digital environment. The Club hopes to give clients a personalized online digital experience by combining the network and database with Google Cloud…

Mistakes to avoid when choosing a VoIP provider

By Aiste Kryzanovske January 10, 2022

There are more and more businesses that are disposing of traditional telephone infrastructure and migrating to Voice over Internet Protocol (VoIP) services because of the numerous advantages that VoIP offers. If your organization is making the switch to VoIP, you are going to want to select a VoIP carrier that can provide the services your business requires and deserves. There are many opportunities to make mistakes when choosing a cloud provider, and not paying attention to some pertinent issues can lead to complications and unforeseen expenses later on. To make sure you start off correctly, we have compiled a list of mistakes you need to avoid making when choosing your VoIP provider, so that you will find yourself a reliable partner whose pros far outweigh any cons.Choosing a VoIP service provider at random is very risky. A reliable phone system will not only make you look professional, but…

Telecom News

Avaya and NORAD to track Santa’s journey around the world

By Aiste Kryzanovske December 21, 2021

Avaya, a worldwide technology company specializing in cloud communications and workstream collaboration solutions, announced that its Avaya OneCloud™ contact center solutions are allowing children all across the world to follow Santa Claus on his Christmas Eve voyage. Avaya is assisting the North American Aerospace Defense Command’s (NORAD) Operations Center at Peterson Space Force Base in Colorado Springs, in tracking Santa’s movements throughout his popular travel path. NORAD utilizes Avaya’s OneCloud CCaaS driven by AI to communicate in real time with millions of children of all ages who are keen to know where Santa is and when he will arrive at their houses. Last year, despite having a small staff, 175 volunteers fielded over 20,000 phone calls, answering queries on Santa’s location. Also, more than 11 million people visited the NORAD Tracks Santa website http://www.noradsanta.org, last year. “Where is Santa?” was queried by at least 12.3 million Amazon Alexa…

12 articles for 12 days of Christmas 2021

By Aiste Kryzanovske December 20, 2021

With Christmas fast approaching, we would like to present 12 articles to read during the 12 days of Christmas. We hope that this collection of articles will take you on a joyous voyage of telecom business, VoIP, and personal development education. It has been over a year since organizations rushed from the traditional office to a virtual workplace due to the coronavirus. The transition from office to home leads to other changes: many of us now communicate much more often in the virtual world, rather than face-to-face, which means that nonverbal communications are now more important than ever. Full article: https://voip.review/2021/02/08/importance-nonverbal-communication-virtual-environment/ Most phones today allow users to see the calling party’s phone number before they answer. This feature, called Caller ID or Calling Line Identity (CLI), is a way to let people know who is calling and decide whether they want to answer the call or not. However, callers…

Telecom News

DIDWW offers businesses global UIFN services

By Aiste Kryzanovske December 16, 2021

In order to accelerate business expansion internationally and enable local engagement for their customers, companies aim to provide consumers with more convenient ways to contact their business. DIDWW, a leading global provider of two-way voice and SMS communications, has announced the addition of Universal International Freephone Numbers (UIFNs) to help multinational companies expand their global presence, build brand awareness and improve the customer experience. UIFNs, also referred to as Universal Toll Free Numbers, are assigned to carriers by the International Telecommunication Union (ITU) and consist of a single toll-free phone number that is accessible from various countries. DIDWW has made this fully compliant and premium quality service available to any business looking for a simple toll free solution in 63 countries around the world. This solution will benefit companies with multiple office locations or branches by simplifying service management and establishing a real-time global presence with a single number.…

Telecom News

Snom: 8 in 10 UK employees want a more eco-friendly IP terminal

By Aiste Kryzanovske December 9, 2021

Snom Technology, a premium worldwide brand for IP telephony in the business and industrial sectors, is known for its proximity to the market and the continuous involvement of partners and customers in the development of new products, which is also achieved through market surveys. A representative survey, commissioned by Snom and carried out in the UK, Germany, France, Italy and Spain, by the independent research institute Norstat in November 2021, aimed to identify the opinion of users of IP desk phones in relation to more eco-friendly terminals, and to find whether – in the face of increased sustainability – the market would be willing to accept a possible price increase. What is the value of sustainability? Of the 1,937 European respondents, 66% currently use corded telephones at work. Despite each country having unique preferences, the survey confirmed that company desk phones still have a high market share – even…

News Roundup

A quick roundup of the news in Telecoms | Week #48

By Aiste Kryzanovske December 3, 2021

Telefonica to offer industrial 5G services in 2022 For the first time, Telefonica will provide a range of industrial 5G services to selected partners starting in January 2022. In recent years, Telefonica has tested approximately 80 use cases across several industries, with a handful of solutions now ready for implementation. Telefonica will market three particular 5G use cases for industry through its Telefonica Tech unit: autonomously guided vehicles (ATGs), remote support solutions and drone solutions. Customers will be able to access all of these services via Telefonica’s public mobile network, as well as a virtual or dedicated private network. Read more at: https://tinyurl.com/46x6mcdj Verizon scores a $34.6M contract The US Department of Energy has awarded Verizon Public Sector two Enterprise Infrastructure Solutions (EIS) contracts for $34.6 million. Verizon will offer voice and data services to a variety of DOE sites, including the agency’s headquarters in Washington, D.C. Under the terms…