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Enreach, the European contact leader, announced a partnership with CloudCTI, which delivers cloud-based CRM and ERP integrations.
UCaaS

Enreach for Service Providers Announces CloudCTI Partnership

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Enreach for Service Providers, part of Enreach, the fast-growing European contact leader, has today announced a partnership with Netherlands-based CloudCTI, which delivers cloud-based CRM and ERP integrations to telecom service providers and resellers. The agreement will provide customers with access to 200+ CRM integrations. It will also support the customer experience (CX), analytics features and AI roadmap within Enreach UP, which combines, UCaaS, CCaaS and productivity tools in a fully converged contact solution, optimised for desktop, IP phone or mobile devices.

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RingCentral, a prominent provider of AI-driven cloud business communications, made an announcement at Enterprise Connect 2024 in Orlando.
Telco Buzz

RingCentral Unveils Enhanced RingCX Contact Center at Enterprise Connect 2024

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RingCentral, Inc. (NYSE: RNG), a prominent provider of AI-driven cloud business communications, made a significant announcement at Enterprise Connect 2024 in Orlando. The company introduced the latest iteration of its native, AI-powered contact center, RingCX™, highlighting its extensive feature set, expanded global availability, increased adoption rates, and new CRM integrations.

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IBM and Salesforce have unveiled a groundbreaking collaboration aimed at accelerating the worldwide adoption of AI in CRM.
AI

IBM and Salesforce Join Forces to Propel Global AI Adoption in CRM

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IBM and Salesforce have unveiled a groundbreaking collaboration aimed at accelerating the worldwide adoption of Artificial Intelligence (AI) in Customer Relationship Management (CRM). Their partnership seeks to empower businesses across various industries to transform customer, partner, and employee experiences while ensuring the security of their data.

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Zapier
Telecom News

DIDWW integrates with Zapier to offer seamless connection to 5000+ business apps

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DIDWW, a global telecom operator that provides premium quality VoIP and SIP trunking services, has announced its latest integration with Zapier, a leading web-based automation platform. This partnership will enable DIDWW customers to automate their workflows using DIDWW SMS and Voice services and seamlessly connect to a huge variety of prominent business and productivity applications. Acting as an efficient translator between web APIs (Application Programming Interfaces), Zapier’s platform provides easy access to thousands of the most popular apps, such as Salesforce CRM, Google Sheets, Slack, Trello, WhatsApp, Telegram and Facebook Messenger. Zapier enables sophisticated and highly scalable interactions between tools and online services that would not otherwise communicate with one another. Customers can conveniently automate recurring tasks and business processes, thereby saving time and increasing productivity. Zapier’s integration with DIDWW’s SMS and Voice services offers customers a whole new world of possibilities. This solution enables non-SMS apps to…

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Sinch
Telecom News

Sinch teams up with Treasure Data on personalized omnichannel touchpoints

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Treasure Data, an enterprise customer data platform (CDP), and Sinch, a worldwide supplier of cloud communications, have established a strategic alliance to enable more tailored and engaging dialogues with customers across multiple channels. The collaboration aims to meet the demands of businesses who want to connect their consumers more effectively through mobile channels utilizing real-time data.   Treasure Data’s smart CDP creates a complete, holistic view of a customer by securely stitching together key data sources that are normally segregated, such as CRM, marketing automation, point-of-sale, and social media. Through the CDP, service agents may gain insight into all aspects of the customer experience, which can then be accessible across numerous communication channels provided by Sinch’s multi-channel communication platform. Email, text, phone calls, and mobile messaging apps like WhatsApp, iMessage, Telegram, and others are included.   Rick van Esch, Vice President of SaaS Business at Sinch, commented: “We are seeing…

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contact center
Telecom News

DIDWW and Daktela team up for extended contact center reach

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To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world. As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning. In addition, Daktela will also utilize DIDWW’s fully compliant global…

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Telecom News

Salesforce gives $15.7 billion for data analytics platform Tableau

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The San Francisco-based cloud giant Salesforce has reached an agreement to buy Tableau Software Inc. in an all-stock deal valued at $15.7 billion. By acquiring Tableau, which provides easy-to-use tools for data visualization and management, Salesforce has positioned itself as the latest major technology company to play an important role in helping enterprises analyze data, make smarter decisions, drive intelligent, connected customer experiences, and facilitate innovation. “We are bringing together the world’s #1 CRM with the #1 analytics platform. Tableau helps people see and understand data, and Salesforce helps people engage and understand customers,” stated Marc Benioff, chairman and co-CEO, Salesforce. “It’s truly the best of both worlds for our customers – bringing together two critical platforms that every customer needs to understand their world. I’m thrilled to welcome Adam and his team to Salesforce.” Currently, Tableau has more than 86,000 business customers around the world, including Charles Schwab,…

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VoIP-CRM integration – a powerful combination for business optimization

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Most progressive and forward-thinking companies employ advanced technologies when trying to find new ways to strengthen commercial relationships and reinforce their business processes to promote growth. In today’s global digital world, telephony has become much more than just communications – it promotes innovation, efficiency, flexibility and integration. While more and more companies are seeking to adopt modern, cost-effective communication technology such as VoIP (Voice over Internet protocol), the task of communicating with customers and taking care of their needs is often accomplished using advanced and high-tech CRM (customer relationship management) solutions. VoIP-CRM integrations allow cloud VoIP providers to connect their customer’s CRM accounts with the implemented business phone systems, and exchange data between the two platforms. Let’s analyze the benefits of CRM and phone system integration, and the smart communication models for business that offer the combination of VoIP and CRM. The concept of VoIP-CRM integration In general, CRM…

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Telecom News

Customer Relationship Management (CRM) revenues lead the software market

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By the end of the first quarter 2018, revenues from the CRM (Customer Relationship Management) market had outperformed those of DBMS (DataBase Management Systems), making CRM the largest market in the software industry. For the period January to December 2017, CRM software sales generated $39.5 billion, compared to $36.8 billion for DBMS. According to expert predictions, it is expected that revenues for CRM software will remain the top market performer for 2018, and will also show the highest growth rate of 16%. Growth will be driven by lead management, customer opinion management, and after-sales management software, each of which has been growing at over 20% during the past 18 months. The CRM solution providers covering the entire customer relationship cycle, including after sales service, are the fastest growing, thanks to their ability to cross-sell additional modules.

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