Business owners are always looking for different ways to cut costs and increase their profits. So, if you own a big or small company, you are surely not an exception and know that every cent makes a difference when it comes to the balance sheet. That is why, when an opportunity to reduce your phone bill comes up, it is imperative to grab it.
This is where Voice over Internet Protocol (VoIP) comes in. This technology allows your voice to travel via the Internet by transforming it into a digital signal. When this signal arrives to the person you are calling, it is converted back to the traditional phone signal, making the conversation possible.
Among the numerous advantages that VoIP can offer your business is the enabling of free local or international calls through the web. There are a few VoIP providers that put limits on their service, like only allowing calls between VoIP users, and other providers that don’t put limits at all. Like any other purchase, it is worth spending time in finding the best offer.
The Added Benefits of a VoIP System
The main reason for companies to switch to VoIP technology is cost related, for it allows businesses to use their Internet services for processing, structuring, and managing various kinds of information and for traditional communication. However, reducing expenses is not the only benefit this technology can offer you as a big, medium or small-sized enterprise.
Easy and fast installation. All you need to install a VoIP system in your company is a computer, appropriate phones, a solid Internet connection, in some cases a PBX service software, and a VoIP provider of your choice.
Smooth call transfers between devices. VoIP systems allow you to easily transfer your calls from the office line to your cell phone or tablet, enabling you to continue with important calls when you have to leave work in the middle of a conversation.
Better customer service and productivity. VoIP uses an advanced routing system that can direct customer calls to the right person in the appropriate department easily and quickly using predetermined customer preferences. This helps to shorten the client’s waiting time on the line and boosts productivity within the business.
Improved conferencing. A VoIP system allows you and your team to communicate all together, exchange files, sync calendars and even video conference if your provider offers this specific service.
Integration with other data systems. The latest VoIP technology can integrate with other enterprise software such as Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP). So if your company uses one of these systems, introducing VoIP will not only give you an ideal working framework capable of managing your data but will also enhance your productivity and employee engagement.
Unified Messaging. One very popular feature that many VoIP providers offer is voicemail transcription, which allows you to read text versions of your incoming voicemail messages instead of listening to them. You can always go back and listen to the original voicemail when you have time.
Move forward or linger behind?
The ever-evolving VoIP technology is taking the flow of communication across businesses, and with customers, to another level. It is one of the best cost-effective solutions that most companies are turning to in order to reduce their expenses and at the same time improve their client and employee experience. So what exactly is your business waiting for?