Tollring, a leading developer of analytics software, has introduced its Analytics 365 AI-Powered Recording to the Microsoft Azure and AppSource marketplaces. This new feature enhances the Analytics 365 portfolio, providing comprehensive recording capabilities for Microsoft Teams. The AI-driven tool offers transcription, keyword detection, topic analysis, sentiment evaluation, and outcome analysis, allowing organizations to gain in-depth insights into customer interactions and behavior patterns.
Available starting at $7 per recorded user, with advanced features at $32 per user, the AI-Powered Recording tool aims to help businesses of all sizes improve their customer experience by leveraging detailed analysis of communications. The Analytics 365 suite, which also includes Call Analytics and Collaboration Analytics, now delivers a unified, intuitive user experience that simplifies the process of monitoring and improving performance and productivity across various business operations.
This new offering is designed to help service providers and managed service providers (MSPs) integrate these powerful analytics into their existing solutions or marketplaces, enhancing their Direct Routing and Operator Connect offerings. The user-friendly interface of Tollring’s cloud-based analytics platforms ensures seamless implementation.
Tony Martino, CEO of Tollring, expressed his excitement about the addition, noting that the availability of all three Analytics 365 applications on Microsoft marketplaces significantly benefits customers and partners. He highlighted the transformative potential of the AI-Powered Recording tool, particularly for compliance and the automated extraction of insights into customer sentiment and behavior.
Matt Townend, Executive Director at Cavell Group, praised the initiative, emphasizing the advancement in capabilities now accessible to end users and channel partners.
As more organizations turn to Microsoft Teams for communication, Tollring’s Analytics 365 suite provides valuable insights into operational performance, enabling leaders to enhance both customer and employee experiences through data-driven strategies.
