In a move set to revolutionize patient interaction in healthcare, PatientSync, a leading patient engagement platform, has announced its collaboration with Telnyx to power its voice experiences through AI. This partnership aims to enhance patient care by utilizing AI-driven voice technology.
Healthcare providers leveraging PatientSync have long depended on it for various functions, from appointment scheduling to patient billing. To cater to the increasing need for real-time, always-accessible patient interactions, PatientSync has integrated Telnyx’s voice infrastructure and AI orchestration capabilities. This technology offers seamless AI interaction, ensuring conversations that are quick and easy to manage without compromising quality.
The platform ride on Telnyx’s private global network, promising low-latency and reliable communication, an edge over competitors who rely on public cloud services. This architecture allows PatientSync to swiftly implement intelligent voice call flows, reducing manual workload for healthcare staff while ensuring round-the-clock patient support. Highlighting this, Clint Holliday, CTO at PatientSync, emphasized the importance of “reliable, intelligent communication tools” that integrate effortlessly into clinical settings.
Implementing Telnyx Voice AI technology brings multiple advantages. It enables PatientSync to offer customizable and compliant interactions, efficiently handling both inbound and outbound communication. Consequently, it alleviates call center pressures and guarantees consistent patient experiences.
Furthermore, Ian Reither, COO at Telnyx, expressed enthusiasm for this partnership, which is expected to bring cost-effective, human-like conversation experiences essential for mission-critical healthcare communications. Telnyx offers a trusted infrastructure with a global presence in 40+ countries and provides round-the-clock tech support. They bring over a decade’s expertise in programmable voice technology, making them a reliable choice for enterprises in sectors such as healthcare, banking, and logistics.
This collaboration showcases a significant advance in healthcare telecommunications, paving the way for improved patient engagement through modern, efficient solutions. As technology continues to evolve, partnerships like the one between PatientSync and Telnyx set the standard for integrating AI into everyday healthcare processes.
