As technology continues to evolve, companies are increasingly adopting AI and cloud solutions, but many hesitate to abandon their traditional systems completely. Enter Mitel‘s hybrid strategy, which enables organizations to integrate new technologies while preserving previous investments. This flexible approach gives businesses the tools to modernize without a complete system overhaul.
Vice President of International Pre-Sales Engineering at Mitel, Mark Duff, advocates for an evolutionary approach to innovation. “It’s not about being trapped in outdated systems – it’s about protecting what works while evolving to meet new needs,” he states. This sentiment mirrors the widespread need to balance modernization goals with operational, compliance, and financial constraints.
Companies operating in a hybrid IT environment have increased, with reports from IDC suggesting a rise from 65% now to 72% by 2029. Mitel’s model allows AI to enhance existing systems through features like virtual customer service agents and enhanced collaboration platforms integration. Adding these capabilities over existing infrastructure enables businesses to maintain service continuity while leveraging advanced functionalities.
Duff highlights the selective deployment of AI in organizations. “It comes down to where the customer is going to apply AI as a technology,” he says. Hybrid models allow companies to merge old and new technologies, thereby providing a dual advantage.
Furthermore, hybrid communications offer industry-specific customization necessary in sectors like healthcare and finance. These fields prioritize regulatory compliance and data security. Hybrid systems let companies implement tiered security measures tailored to different sections of their operations. Mitel’s Secure Cloud platform underscores this, offering security according to the particular data handling requirements.
Duff notes that sector-specific solutions are vital. “It’s really about understanding what the customer needs, not just what they want,” he asserts. This focus ensures that hybrid solutions meet both immediate and long-term organizational needs.
Scalability and stability are vital as organizations expand. Hybrid strategies support growth by enabling the integration of new features without needing infrastructure replacement. Partnerships with platforms like Zoom exemplify the support available during this process, allowing seamless user integration across multiple systems.
Experts like Duff emphasize a cautious yet effective approach to adopting emerging technologies like AI. Businesses can safely explore new tools while maintaining stability and addressing regulatory needs. What’s more, organizations interested in hybrid communications can connect with Mitel or its partners to transition into this innovative communication era.
The overall message is compelling: businesses can achieve modernization at their own pace, using proven strategies to supplement existing operations while exploring cutting-edge tools. This strategy reflects a broader shift towards integrating advanced technologies without sacrificing foundational systems.
