As 2025 closes in, telecom industry professionals put security at the forefront of investment priorities for the coming year. The Telecoms.com Intelligence Annual Industry Survey 2025, which included over 200 participants from various company types such as Communication Service Providers (CSPs) and vendors, highlighted security as a critical area. This emphasis reflects the current security landscape, marked by increasing cybersecurity attacks like DDoS, malware, and more. Organizations are prompted to focus on protecting privacy and data, making security a pressing concern.
Interestingly, the report indicates that security, while vital, is second only to 5G standalone deployments for CSPs. Other significant investment areas include digital transformation and Broadband. Digital transformation may involve various technologies, such as AI solutions, promising network optimization and new service innovations. This range of priorities might suggest that CSP investment budgets will face pressure in the upcoming year.
Security also emerges as a significant concern for network APIs and AI systems in telecoms. With many internal and third-party APIs being used, along with the broader cybersecurity landscape, these security concerns appear justified. Recent security breaches, involving companies like Optus and T-Mobile US, underscore the necessity for proactive security measures to prevent potential attacks.
AI systems, which often use large data volumes for model training, face scrutiny regarding their ethical use. The report points out, “Using AI systems ethically, securely, and fairly seems to be a challenging balancing act.” While ethical data use is critical, many fear it could hinder technological progress. The report asks whether winning the technological race puts users’ privacy at risk.
Over-reliance on AI also raises concerns. Studies suggest that continuous reliance on AI may diminish human brain connectivity. Telecoms continue embracing AI, but it’s crucial to balance technological progress with sustainable human development.
Despite concerns, some telecom executives advocate for AI-driven transformations. Fortunately, many organizations focus on upskilling and reskilling programs to prepare existing staff for AI integration. The industry’s outlook remains largely positive, with a hopeful view for 2026.
