The telecommunications landscape stands on the brink of a new era, driven by the potential of Agentic AI as highlighted by Huawei. In today’s swiftly transforming digital environment, the integration of AI is becoming indispensable for telcos trying to improve efficiency and uncover new revenue possibilities.
For over a decade, the industry has pursued ‘digital transformation.’ This journey initially focused on adopting software solutions over traditional hardware, cloud migration, and embedding digital technologies into operations. However, with AI’s rapid evolution, these objectives have become mere foundational steps towards a broader, more profound shift: infusing digital intelligence across telecommunications.
Huawei’s initiative, which dates back to introducing its AI strategy in 2018, acknowledges the vast data generated by digitized telco functions and the need for operational agility. Initially, AI’s role was analytical, providing insights and limited automation. Today, however, advancements in AI mean the rise of agentic AI, where these systems act as operational partners, autonomously making decisions and executing them based on data analysis.
A cornerstone of Huawei’s agentic AI strategy is the convergence of digital twins and AI. This combination fosters a partnership between human expertise and AI agents. Digital twins serve as virtual replicas of physical networks, creating safe spaces for experimentation. AI harnesses this to predict network issues and optimize operations without disrupting live services.
Particularly in operations and maintenance, this approach stands out. Huawei’s multi-agent framework allows for greater automation, with specialized agents managing various network domains and working collaboratively. This system enables a seamless automaton chain described as ‘perception–analysis–decision–execution,’ transforming how faults are detected and resolved.
Beyond network management, AI agents extend their influence to Business Support Systems (BSS) and Operational Support Systems (OSS), enhancing efficiency and even creating new revenue streams. With Huawei’s unified LLM Engine, agents engage with complex tasks, streamlining business workflows and ensuring data security with predefined datasets.
Agentic AI’s reach also touches customer relationship management and billing systems, offering predictive analytics to enhance customer experience and reduce churn. In more technical domains like fraud detection and transaction monitoring, AI enhances security while optimizing service delivery.
The overarching objective is clear. Huawei envisions agentic AI as a foundation for new operational models in telecommunications. It aims to enhance processes, slash service roll-out times, and bolster revenue through precise data-driven execution.
Recognized at the World Communication Awards, Huawei has demonstrated that its AI strategies are more than theoretical. With awards for Total Experience and Best Digital Transformation Programme, Huawei’s AI visions highlight the tangible benefits of digital intelligence, offering a scalable model for industry-wide AI adoption that promises enhanced customer experiences and improved operational efficiencies.
