The eminent Croatian telecom operator, Hrvatski Telekom (HT), has decided to prolong its fruitful association with Netcracker Technology. This continuation will see the installment of the Netcracker Revenue Management as a part of Netcracker Digital BSS. By opting for this, Hrvatski Telekom aims to revamp its current IT setup and effectively consolidate its mobile and fixed-line systems.
HT plans to switch to the most recent version of Netcracker’s digital-first and cloud-native revenue management platform. This transition is expected to yield several paramount business benefits. One such significance includes the automation of their postpaid charging structure. What’s more, it will allow the operator to interact with multiple internal and external revenue management elements, such as collections, accounts receivable, payment management, revenue assurance, and more across their domains. Ensuring continuous business operations and top-tier service quality, Netcracker will also be extending its Support & Maintenance services.
Suzana Vodicka Varga, Director of the IT Enterprise Applications Department at Hrvatski Telekom, commented, “We are delighted to continue working with our strategic partner Netcracker for billing and revenue management due to our successful working relationship over the years. The upgrade and support from Netcracker will allow us to automate our entire postpaid charging process and give us the flexibility to merge our fixed and mobile systems to provide the best possible customer experience.”
Meanwhile, Benedetto Spaziani, General Manager at Netcracker, expressed, “Working with Hrvatski Telekom as a trusted, long-term partner is truly rewarding for us. Continuing on this journey with our next-generation revenue management platform is very exciting, and I can’t wait to see the ongoing success we can accomplish going forward.”
In an era dominated by 5G, service providers need to swiftly adapt to the digital advancements to cater to the changing customer needs and behavior. Companies need to anticipate customer requisites, build digital ecosystems, provide a digital-first experience, and become the catalysts of disruptive innovation.
