Aculab, a leading provider of telecom solutions, has announced a significant enhancement to their telephony software, Prosody S, with the integration of AI-Powered Answering Machine Detection (AI-AMD). This cutting-edge feature aims to revolutionize corporate communications and streamline interactions with clients.
Prosody S, Aculab’s host media processing software, has been a stalwart in the industry for over two decades, catering to high-volume communication platforms such as contact centers. Originally introduced as an alternative to DSP-based voice boards for IP-only solutions, Prosody S has evolved with time to meet the evolving needs of businesses. Its extensive range of API commands and support for various voice and fax standards make it a versatile solution for a wide array of applications.
The inclusion of highly accurate AI-AMD into Prosody S offers a seamless and efficient way to initiate communication within businesses. With a focus on accuracy, Aculab’s AI-AMD boasts nearly 100% precision in identifying live human responses within a mere 1.5 seconds, ensuring swift and effective connection between agents and customers.
One of the key advantages of this integrated solution is its ease of integration with Aculab’s proven SIP stack and third-party signaling systems. Additionally, the language-independent nature of AI-AMD enables its deployment across diverse linguistic landscapes, making it a universally applicable tool for businesses worldwide.
Furthermore, the technology offers quick classification capabilities, distinguishing between residential and business numbers based on call responses. This versatility not only enhances operational efficiency but also ensures compliance with in-country regulations, such as those set forth by the FCC and OFCOM.
Dr. Ladan Baghai-Ravary, CEO at Aculab, expressed enthusiasm for the groundbreaking feature, stating, “Our AI-driven answering machine detection is a testament to our dedication to providing our clients with the most advanced and effective telephony solutions.” The integration of AI-AMD into Prosody S represents a significant leap forward in outbound communication strategies, promising tangible business results and heightened customer satisfaction.
