SonicWall Launches Cloud Secure Edge for Enhanced Remote Security
SonicWall has introduced Cloud Secure Edge (CSE), a Zero Trust Access solution tailored for Managed Service Providers (MSPs) to support remote workforces during cloud migration. CSE offers flexible, cost-effective remote and internet access, securely connecting users from any location and device. Built on SonicWall’s Security Service Edge (SSE) expertise, CSE includes Secure Internet Access (SIA) and Secure Private Access (SPA) solutions, replacing traditional VPNs with cloud-native options. This unified platform simplifies deployment, enhances security, and supports MSPs and SMEs. Integrating with existing SonicWall infrastructure, CSE provides robust security with ease of management.
Alphabet in Talks to Acquire Cybersecurity Firm Wiz for $23 Billion
Alphabet, Google’s parent company, is negotiating to acquire cybersecurity firm Wiz for $23 billion, marking its largest potential acquisition, surpassing the $12.5 billion Motorola Mobility deal in 2012. Founded in 2020, Wiz is a prominent cloud security platform with notable clients like Salesforce and BMW. The deal, still weeks from completion, would face significant antitrust scrutiny. This follows Alphabet’s 2022 acquisition of Mandiant for $5.4 billion, reflecting its ongoing commitment to enhancing cloud security.
Contact Center Agents Embrace Generative AI for Enhanced Performance
Cresta’s State of the Agent Report 2024 reveals contact center agents’ enthusiasm for generative AI, contradicting fears of job replacement. Surveying 1,000 U.S. agents, it shows 65% desire real-time AI help, and 95% of AI users report improved issue resolution. AI reduces turnover by providing better training, personalized coaching, and enhanced job performance, leading to happier and more skilled agents. AI-equipped agents excel in shifting from service to sales and demand data-driven insights for performance improvement. Companies like Brinks Home leverage AI for competitive recruitment and operational efficiency.
Spanish Trade Unions Accept Workforce Reduction at Vodafone Spain
Spanish trade unions have agreed to Vodafone Spain’s new owner Zegona Communications’ workforce reduction plan, reducing job cuts from 1,198 to 898. Originally protesting the redundancy plan with strikes, the unions accepted the revised offer by a large majority. Zegona, which acquired Vodafone Spain for €5 billion, cites financial and commercial challenges as reasons for the layoffs. CEO Eamonn O’Hare stated that with long-term financing secured, the focus will now be on improving Vodafone Spain and driving growth.
