Synnefo and Aprecomm have announced a strategic collaboration to enhance customer experience management for internet service providers (ISPs) worldwide. This partnership leverages both companies’ advanced solutions to provide a robust ‘super-stack’ offering. By integrating network functionality with billing and customer support, the combined technology simplifies operations for service providers, enabling more seamless support for customers.
Aprecomm, known for its intuitive network solutions, aims to amplify user experience, asserting that current market competitiveness demands superior customer service. “In today’s highly competitive market where there are fewer barriers to churn, providers must move to compete on the actual experience that customers receive,” commented Pramod Gummaraj, Founder & CEO of Aprecomm. Traditional factors like raw speed are no longer sufficient. WiFi interference and the high-performance requirements of modern applications necessitate advanced support tools and proactive network management.
The integration of Aprecomm’s quality of experience and ACS software with Synnefo’s operational solutions provides a comprehensive system for ISPs. This alliance pays close attention to the needs of broadband service providers seeking an uncomplicated unified platform. The as-a-service model ensures immediate cloud deployment, combined with thorough features for CPE configuration, billing, and network optimization. Such a setup can streamline service delivery and significantly boost operational efficiency.
According to Vijay Ahire, Co-founder & CTO of Synnefo, “We are constantly looking for ways to bring the latest tools to ISPs and Broadband Service Providers.” The partnership provides an opportunity for Synnefo to enhance offerings to its existing clientele and appeal to new markets, particularly in regions like India and Africa, where demand for cost-effective solutions is high.
With Aprecomm’s suite employed globally at over 7 million sites, the initiative promises transformative benefits. This suite allows service providers to deliver automatically optimized and self-healing networks through cutting-edge AI and an intuitive quality of experience algorithm. Consequently, consumers enjoy enhanced internet connections with reduced hassle in managing WiFi networks.
