News Roundup

A quick roundup of the news in Telecoms | Week #47

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Magenta Telekom Advances Voice Services with Cloud-Native IMS Solution

Mavenir and Magenta Telekom have partnered to implement Mavenir’s Cloud-Native IMS solution, facilitating software-defined voice services, such as VoLTE and VoWi-Fi. This 100% microservices-based system supports Voice over New Radio (VoNR) for 5G Voice and WebRTC. The solution ensures a unified investment for multiple voice service generations, offering service parity between VNF and CNF deployments. With Mavenir’s cloud automation and any-cloud approach, it enhances resilience, reduces operational complexity and costs, and accelerates deployment and updates, providing a seamless user experience for Magenta Telekom customers.

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Snom launches new C620 DECT conference phone

Snom has launched the C620, a cordless DECT conference phone that transforms any space into a conference room, eliminating cable clutter. The full-duplex system supports simultaneous speaking and listening with HD audio quality. It includes a SIP-DECT base station, hands-free phone, built-in microphone, and two wireless microphones, with a docking station for charging. Portable microphones offer up to 24 hours talk time. For larger meetings, up to two Snom C52 DECT expansion speakers can be added. The system, designed for flexibility in varied environments, features an intuitive interface and a three-year warranty.

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CallTrackingMetrics Unveils LeadReactor and Enhances Zoom Integration

Global conversation analytics company CallTrackingMetrics introduces LeadReactor, an outbound calling solution, alongside an enhanced Zoom integration. The updated integration allows users to manage Zoom calls alongside other communications in a unified dashboard, facilitating organized customer communication. LeadReactor optimizes agent productivity by making background calls and connecting only when a live person answers, saving time and improving the customer experience. When combined with AI tools AskAI and ChatAI, businesses can efficiently qualify leads and automate workflows. These updates align with CallTrackingMetrics’ commitment to enhancing customer communications and follow their strategic promotions and licensing in October.

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Apple’s Unexpected RCS Support Shifts Messaging Dynamics Dramatically

Apple surprised its audience by confirming plans to add RCS support to iOS next year, a reversal from previous policies. This move aims to enhance interoperability between Android and iPhone users. Speculation surrounds the reasons, with mentions of Nothing’s messaging app, Google’s #GetTheMessage campaign, and the European Commission’s investigation into iMessage’s classification. Marijn Geurts, Director of Product Management SMS & MMS at Sinch, commented on the news: “With RCS, it is easy to make branded messages work, because it works on the same principles as SMS. I really want our customers to see the benefit of these richer channels. We’ll see which channel is right for which market over the coming years as it evolves – whether it’s RCS, WhatsApp, Viber or Lime. Whoever is going to be the winner, our conversation API will be ready for it.”

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