Dialpad, a leading pioneer in AI-powered customer intelligence, has announced the release of its latest version of AI Sales. This new tool, built on the proprietary large language model DialpadGPT, leverages over six billion minutes of business conversations from various channels to enhance the sales process. It provides real-time coaching to sellers, ensuring that they can rely on accurate, business-specific data throughout their sales cycle.
One of the standout aspects of AI Sales is its ability to streamline operations. Sales teams often use around ten different applications to manage leads and sales activities. Switching between these tools can be time-consuming and disconnect sellers from potential clients. AI Sales simplifies this by integrating intelligence tools directly into the sales platform, allowing sellers to follow customized playbooks and handle all aspects of their sales process— from qualifying leads to managing objections and positioning solutions—within a single app.
Mallory VonRohn, VP of Technology Operations at Nolan Transportation Group, highlights the benefits: “Dialpad’s AI Sales has become a tool we can’t live without. The integration with Salesforce means our sales teams can devote their energy to selling, rather than wasting time switching between applications.”
VonRohn’s comments underscore the efficiency gains. The platform allows for the migration of large teams quickly while consolidating tools and simplifying operations. In just four months, NTG successfully onboarded 2,000 users onto the system.
The benefits extend to sales management as well. Key features include Custom AI Playbooks and Scorecards, enabling sales leaders to create specific playbooks for best practices. There is also real-time coaching, where sellers receive immediate feedback during calls. Managers can onboard new sellers more rapidly and maintain call quality. AI Coaching Hub, AI Playbooks, AI Scorecards, and Intelligent Analytics further bolster managerial capabilities.
AI Sales also automates Customer Relationship Management (CRM) tasks, integrating seamlessly with systems like Salesforce, Hubspot, and ServiceNow. This reduces the burden of manual data entry, allowing sellers to focus more on high-value activities. Additionally, its advanced analytics offer a nuanced understanding of both seller and customer interactions, facilitating better decision-making and performance measurements.
Forecasting, often a challenge, becomes more accurate with AI Sales. The tool ensures that opportunities are thoroughly qualified before progressing through the sales funnel. This reduces the uncertainty in deal advancement, providing sales teams with increased confidence.
Jim Palmer, Chief AI Officer at Dialpad, elaborated on the transformative potential: “By leveraging our proprietary dataset of over 6B minutes of business conversations and a unique real-time AI architecture, AI Sales empowers sales teams to harness AI’s true potential to function seamlessly, close deals at scale, and increase bottom lines.”
Overall, the introduction of AI Sales promises significant improvements in cost-saving, customer satisfaction, and agent performance. Dialpad’s customers, including RE/MAX and the LA Chargers, already see these benefits, with 96% leveraging AI capabilities to boost their contact centers.
