Indosat Ooredoo Hutchison (IOH) and PT Zurich Asuransi Indonesia Tbk (Zurich) have entered into a strategic partnership to provide innovative insurance solutions. The formalization of this collaboration took place with a signing ceremony at Indosat MX Center in Jakarta on September 3, 2024. This partnership aims to integrate telecommunications and insurance services into a single application, enhancing accessibility and financial inclusion across Indonesia.
Ritesh Kumar Singh, Director and Chief Commercial Officer of Indosat Ooredoo Hutchison, highlighted the significance of combining Indosat’s vast network and digital ecosystem with Zurich’s insurance expertise. “This strategic partnership combines Indosat’s extensive network and complete digital ecosystem with Zurich’s expertise in insurance protection. This combination will not only strengthen our efforts to deliver marvelous experience, but also extends protection for Indonesians, particularly in rural and underserved areas,” Singh remarked. He emphasized that leveraging the latest technology and a data-driven approach can significantly improve service accessibility.
The collaboration will leverage Indosat’s user base of over 100 million to offer various insurance solutions. Zurich will deliver its products through Indosat’s app, including reimbursement of postpaid bills and travel insurance for flight cancellations, lost luggage, and emergency medical needs. Future additions could include hospital cash plans and cracked screen insurance, aimed at providing comprehensive protection at affordable premiums.
Edhi Tjahja Negara, President Director of PT Zurich Asuransi Indonesia Tbk, described the partnership as a notable development in Zurich’s mission to enhance financial resilience in Indonesia. He stated, “Partnering with Indosat Ooredoo Hutchison marks a significant milestone in Zurich’s mission to build a more resilient and financially strong Indonesia. Our digital-first solutions, designed under the Zurich Edge strategy in this platform, will ensure comprehensive protection is just a click away, fostering greater financial inclusion.”
This partnership underscores Indosat’s dedication to rolling out extensive protection solutions accessible through the myIM3 and bima+ platforms. Added benefits include the Free Postpaid Bill Protection plan for postpaid customers, which covers serious health risks and additional benefits upon purchasing a plan or renewal. Both companies aim to align their offerings with the specific needs of their customers, guided by the spirit of “gotong royong.”
Zurich has been operating in Indonesia for over 33 years, offering general, life, and sharia insurance products characterized by affordable premiums, simple registration, and quick claims handling, all designed to enhance customer experience. PT Zurich Asuransi Indonesia Tbk is licensed and supervised by the Otoritas Jasa Keuangan.
