The UK government has awarded IBM a significant contract worth £1.6 billion for the Emergency Services Network (ESN). This new deal involves supplying advanced network infrastructure and communications solutions, with third-party suppliers receiving 60% of the budget. Key partners include Samsung Electronics, Ericsson, Frequentis, Exponential-E, and Palo Alto Networks.
Previously, BT along with its operator business, EE, secured a £2 billion contract to enhance ESN coverage from LTE/4G to 5G and replace the TETRA network used by first responders. However, despite expectations for BT to secure this second ESN contract, IBM’s proposal was chosen. The company’s plan, developed with Samsung, encompasses delivering IT infrastructure and innovative software for handheld devices. This will provide real-time data sharing and video features for emergency responders.
Delays with previous suppliers had postponed the ESN upgrade by seven years. The project is now due for completion in 2026. A Home Office statement highlights IBM’s role in leading the ESN platform design, build, and system integration, emphasizing more efficient communication for mission-critical services.
“The new platform will facilitate improved communication for police, fire services, and ambulance trusts,” the statement noted. Furthermore, the ESN will support over 300,000 emergency responders across England, Scotland, and Wales. It will enable live data and imagery sharing, enhancing the effectiveness of rescue and response efforts.
Samsung’s European Networks head, Everth Flores, acknowledged this as a major mission-critical project. “Samsung’s technology will underpin this collaboration, leveraging our experience with solutions worldwide,” he stated. Katherine Ainley, CEO at Ericsson in the UK, expressed enthusiasm, citing the project’s potential to transform public safety and national security through their telecommunications expertise.
Dame Diana Johnson, the Policing Minister, emphasized the crucial need for effective communications in life-or-death situations faced by emergency services. “Communications between frontline staff is critical,” Johnson asserted. Similarly, Rahul Kalia, IBM’s UK and Ireland Managing Partner, highlighted the company’s commitment to delivering a secure and resilient platform for emergency services, emphasizing timely and cost-effective delivery in collaboration with partners.
