NICE has announced an expansion of its strategic collaboration with AT&T to enhance the capabilities of emergency communications centers. This partnership focuses on developing a unified incident capture and data analytics solution tailored for AT&T NG9-1-1 technologies. The integration aims to meet the evolving demands of 9-1-1 centers by enabling efficient data usage for actionable insights.
The collaboration will be prominently showcased at the upcoming APCO 2024 event in Orlando, Florida. NICE will demonstrate its unified solution at booth #1313 and its booth #1401 from August 5-7, 2024.
Chris Wooten, Executive Vice President at NICE, emphasized the transformative potential of this technology. “AT&T technologies are revolutionizing public safety by empowering 9-1-1 centers and first responders with real-time information to make smarter decisions and save lives,” he stated. Wooten highlighted NICE Inform Elite’s capability to provide a single, comprehensive solution for capturing NG9-1-1 data, reconstructing incidents, analyzing data, and producing evidence, all essential for understanding incidents and identifying areas for improvement.
Matt Walsh, Area Vice President at AT&T, expressed enthusiasm about continuing public safety transformation through this partnership. “We’re excited to continue moving public safety transformation forward for our customers, alongside NICE. The combination of our technologies offers 9-1-1 centers a unique catalyst for transformation,” he said.
By leveraging AT&T’s solutions, NICE Inform Elite simplifies capturing and analyzing NG9-1-1 data. It aids in reconstructing incidents, evaluating new technologies’ impact on response times, and identifying training and knowledge gaps. This integrated approach ensures that 9-1-1 centers gain a thorough understanding of every incident and improves their operational efficiency.
NICE, with its Evidencentral platform, has been pivotal in assisting over 3,000 public safety and criminal justice agencies in digitally transforming their processes. Their integrated technologies offer a single view of truth, enabling agencies to improve their response to incidents, investigations, and prosecutions.
For more detailed information about NICE’s digital transformation solutions for Emergency Communications Centers, visit their official website or contact them via their provided email.
By combining the strengths of NICE and AT&T, this strategic collaboration showcases a significant advancement in the field of emergency communications. The solution promises a transformative impact on how 9-1-1 centers operate, leveraging technology to enhance public safety and improve response efficacy.
