UK telecommunications giant BT is calling on small and medium-sized enterprises (SMEs) across the nation to transition from analogue to digital networks by the end of 2025. The countdown is due to the impending retirement of the Public Switched Telephone Network (PSTN), which has been key but is now outdated technology.
Recent research highlights that 22% of SMEs still use traditional systems like landlines and fax machines. This reliance could lead to constant disruptions as the older network phases out. According to Ofcom’s Connected Nations report, network incidents on PSTN infrastructure increased by 45% last year. BT urges firms to adopt digital networks to ensure service continuity and harness advanced connectivity.
The telecoms major has already transitioned around 300,000 business lines to digital in 2024 alone. The aim is to ensure all BT business customers switch by December 31, 2025, ahead of the final network closure slated for early 2027. Equipment still dependent on PSTN, such as payment terminals and alarms, will cease to function thereafter.
This digital migration aligns with UK Government and Ofcom’s broader national connectivity improvement strategy. Among businesses that have transitioned, 80% acknowledge digital solutions provide a competitive edge. Additionally, 79% report acquiring more customers post-upgrade.
Despite these positive outcomes, some businesses exhibit hesitance toward embracing digital change. Historically, sectors have delayed adopting internet, social media, and personal computers. A lack of action could leave them behind as 73% of UK businesses now depend on high-speed broadband and mobile connectivity.
“The UK’s analogue copper telephone network has a proud history, but it’s no longer up to the task for businesses. It’s simply too risky to build the economy on a shaky foundation, and we’re calling on all businesses to move before the end of 2025 – well ahead of the switch-off,” stated Kerry Small, Chief Operating Officer of Business at BT, in a press release.
