Oracle recently introduced its Intelligent Communications Orchestration Network Cloud Service, an innovative platform designed to ease enterprise network operations. This service integrates network traffic and policy management, encompassing areas like voice, collaboration, and AI. This creates a seamless communication environment, be it on-premises, cloud-based, or hybrid, eliminating complexities and cost concerns commonly associated with critical business functions.
The new platform is particularly beneficial for call centers that manage multiple vendor systems. It offers time-saving solutions through AI-enhanced services such as voice-enabled documentation and action recommendations. Irwin Lazar, president and principal analyst at Metrigy Research, pointed out the significance of such intelligent orchestration. “Intelligent communications orchestration offers significant potential to streamline communications environments, speed application deployment, and ensure consistent security while providing a common layer to obtain data for business intelligence and AI data models,” he stated.
Many enterprises transitioning their voice infrastructure to the cloud encounter several obstacles. These include restrictive calling plans, isolated tools, vendor dependencies, and security vulnerabilities. Such challenges add operational burdens, hindering innovation. Managed service providers, meanwhile, aim to offer robust, enterprise-level communication tools to gain a competitive edge. Oracle tackles these issues with a technology-neutral, pre-integrated solution. Built on Oracle Cloud Infrastructure (OCI), it ensures robust security, scalability, and reliable performance.
Among the practical advantages of the platform are simplified operations, where enterprises can more easily manage UCaaS, CCaaS, third-party voice platforms, AI, and on-premises systems, reducing operational complexity. Furthermore, its voice AI integration offers real-time insights, aiding businesses in efficiently deploying and integrating AI services without significant service disruptions. Streamlined call flows also become possible, minimizing errors, delays, and missed interactions. The platform allows organizations to customize and unify communication strategies across different systems, enhancing both employee and customer experiences.
Additionally, it offers centralized intelligence by managing dial plan logic, routing, policy control, and analytics under one orchestration layer. This simplifies global deployments and ensures operational continuity across various regions. As Oracle Executive Vice President Andrew Morawski remarked, “With Oracle’s new communications orchestration solution, organizations can seamlessly integrate AI into their unified communications, helping them to rapidly evolve to meet new business requirements.”
This development marks a significant step for enterprises seeking agile, comprehensive solutions. As AI technologies expand, such platforms become crucial in addressing the increasing complexities in modern communication environments.
