8×8 has made a significant announcement by offering native support for Mitel SIP desk phones. This move allows Mitel users streamlined access to the 8×8 platform, providing a seamless transition to advanced communication solutions without the need for costly hardware replacements. The integration aims to preserve existing hardware investments, improve voice resiliency, and enhance the user experience through AI-driven innovations.
The integration aligns with 8×8’s strategy to expand its enterprise voice capabilities. This ensures businesses have the flexibility to modernize at their own pace, combining the existing reliable Mitel infrastructure with the global reach of 8×8’s platform. Hence, organizations can benefit from comprehensive unified communications and contact center solutions without experiencing disruption.
According to Victor Belfor, Global Vice President of Business Development and Strategic Partnerships at 8x8, the integration with Mitel phones provides complete access to the 8×8 platform, unlocking the power of AI, global scale, and seamless customer and employee experience. This also addresses growing demands for high-quality, reliable communication tools in enterprise environments.
The platform promises several key advantages. It offers user-centric experiences, reduced costs by maintaining existing Mitel devices, and faster deployments through plug-and-play provisioning. Moreover, it assures high-demand environments of traditional voice quality and continuity. With these benefits, companies can leverage future-proof innovations through 8×8’s cloud-native platform.
The combination of a business phone, contact center, chat, video, APIs, and AI yields robust solutions for hybrid and mission-critical scenarios. The platform’s flexibility extends to accommodating global deployments and meeting the needs of high-compliance industries relying on SIP handsets as viable endpoints.
Steve Loebrich, Head of Channel Sales and Distribution at Mitel, commented that their SIP phones are reliable devices trusted worldwide for dependability and performance. By partnering with 8×8 for native support, they ensure a consistent, user-friendly experience that customers expect from Mitel phones.
This native support is globally available for select devices. Existing Mitel phone users in the US have the opportunity to upgrade, enjoying new features and optimized performance. Additionally, Mitel has shifted its IP phone production to Germany with Gigaset, utilizing German engineering and manufacturing prowess. This move assures European customers of reduced lead times and stable supply chain operations, benefitting those in regulated sectors and locations.
