Many organizations face challenges migrating from legacy phone systems to integrated cloud platforms like Microsoft Teams, Zoom, and Cisco Webex. These platforms promise cost savings and increased productivity but transitioning isn’t as simple as expected. Adjustments like modifying call queues and auto attendants often lead to support requests, unexpected costs, and strained relationships with IT teams and partners.
SIPPIO is addressing this challenge with a new managed service, SIPPIO Care. This service aims to reduce operational friction by offering standard implementation and continuous support for a flat monthly fee per user. Unlike traditional models that incur significant upfront costs, SIPPIO Care includes routine updates in its flat rate. Steve Forcum, SIPPIO’s Channel Chief, emphasized their commitment to hassle-free support: “We make it fast, easy, and flexible to move to, and maintain, communications in Microsoft Teams, Zoom, and Cisco Webex.”
Routine updates, such as adding new users or adjusting call queues, are typically ordinary. Still, these can lead to considerable, unpredictable costs for larger enterprises with frequent updates due to seasonal staffing or growth. SIPPIO Care’s flat-fee model removes this uncertainty, allowing teams to budget without surprises.
This service integrates with SIPPIO Navigator, the company’s platform for managing tenant updates efficiently. SIPPIO also introduced Lite, Plus, and Pro service plans corresponding to an organization’s needs, from basic call activation to advanced call center functionalities.
A significant aspect of SIPPIO Care is its impact on channel partners. Predictable support eliminates the struggle of explaining unexpected charges to customers. Additionally, routine charges that create poor customer experiences with other vendors are avoided. Instead, partners enjoy recurring revenue tied to each seat without operational pressure and can focus on more valuable advisory work.
SIPPIO Care doesn’t make cloud calling entirely frictionless, but it does reduce daily operational tension. IT teams can refocus from cost debates to assessing the impact of changes on business value. Predictable costs translate to fewer budget surprises for routine changes. The goal is to bridge the gap between selling services and supporting users effectively. Forcum highlighted, “Our goal was to address a gap between selling a service and truly supporting the people using it.”
As enterprises continue adopting platforms like Teams, Zoom, and Webex, managing the operational aspects of cloud calling remains a significant challenge. SIPPIO Care is leading the way with a managed service that reduces friction while supporting both customers and partners. “It’s our way of saying that we care deeply about our customers’ success, and we are willing to put our expertise on the line 24/7 to ensure their communications experience is seamless,” Forcum adds. This initiative illustrates a true partnership approach to modern communication challenges.
