At the Enterprise Connect 2026, RingCentral showcased its newest AI innovation, AIR Pro. This cutting-edge, voice-first platform is designed to bring autonomous, no-code voice agents into the contact center. It augments RingCentral’s existing communication ecosystem by enabling AI agents to autonomously handle a variety of customer service tasks across voice, SMS, chat, and digital channels.
Kira Makagon, President and COO at RingCentral, noted, “AIR Pro represents the next evolution, enabling humans and AI agents to work in collaboration and drive meaningful customer outcomes at scale – all on our trusted agentic voice AI platform.”
Built for accessibility, AIR Pro features AIR Pro Studio, a no-code development environment. This allows organizations to create and deploy AI agents using natural language instead of traditional programming. Hence, business users without technical expertise can design AI capabilities. These AI agents are more than just answering machines; they handle inquiries, authenticate users, and perform complex tasks like opening service cases and triggering workflows.
In a global environment where language switching is common, AIR Pro’s real-time multilingual interaction capability is a boon. AI agents can switch languages mid-conversation, removing communication barriers in diverse customer settings.
This launch is part of RingCentral’s expanding AI strategy. Previously, the company introduced the AI Receptionist, ensuring businesses never miss calls or leads. By the second quarter of 2025, the Receptionist had over 3,000 customers. Now, with the introduction of AIR Pro, RingCentral further strengthens its AI-driven communication workflows. This includes tools like AI Virtual Assistant (AVA) for meeting notes and AI Conversation Expert (ACE) for interaction analytics.
Moreover, incorporating OpenAI’s frontier models into live voice calls, RingCentral is steering towards real-time conversation processing. Such advancements integrate AI deeply into RingCentral’s UCaaS and CCaaS portfolio rather than being mere add-ons.
The shift towards AI-driven communications indicates a significant transformation. Vendors are now pushing beyond simple scripted chatbots to intelligent AI agents that comprehend intent and complete actions. AIR Pro aligns with this trend, poised to alter contact center operations substantially.
With industry-specific deployments, the initial focus is on healthcare, equipped with templates for healthcare workflows. Future expansions will likely target sectors like financial services, retail, and professional services.
As companies explore the potential of AI for customer engagement, AIR Pro exemplifies a future where AI agents and human employees work side by side within a unified CCaaS ecosystem.
