A softphone is a device-agnostic software application that provides a digital phone interface, allowing users to make and receive phone calls over the Internet. Softphones improve staff availability while also allowing for regional flexibility. By using a softphone, as long as Internet connectivity is available, there is no longer a need to remain tethered to a desktop phone while waiting for an essential call.
We are certain that you will discover the ideal solution for your needs with our handpicked Top 10 list of softphone apps, whether you are a sole entrepreneur, a small firm, or a major enterprise.
* The list is not arranged in any particular order
RingCentral is a VoIP service vendor that provides a softphone app for iOS and Android phones, as well as for macOS and Windows. RingCentral has a plethora of capabilities, making it an ideal choice for businesses looking for a single platform to handle calls and enhance communications. Auto-attendant, team messaging and voicemail-to-text are all included in the feature-rich subscription. Furthermore, the app supports both RingCentral Office and Glip, making it a true all-in-one center for corporate communications. While the software is free to download, there is a per-user charge.
The softphone app, dubbed 8×8 Work, is available for Android and iOS devices. Business owners may mix and match plans, so users can choose a low-cost entry-level package for US-based customers who do not call abroad, and a more expensive choice for international calling. As a unified communications platform, 8×8 allows video, audio, messaging and collaboration through a single app. The product also has all of the VoIP capabilities you would expect from a market leader and can interface with Outlook and social networking applications. The softphone is only available to those individuals who have a paid 8×8 X Series membership or have subscribed to a free 8×8 Express trial.
call.center™ is a cutting-edge, free of charge, SIP-based softphone for iOS, Android, macOS and Windows devices. The call.center™ software offers a one-of-a-kind, practical and user-friendly drag-and-drop user interface. The softphone offers useful features such as remote provisioning, a company directory and conference calling that are simple to use and intuitive, allowing users to effortlessly integrate and optimize voice operations within their existing workflow processes. The call.center™ app and its associated cloud resources are intended to ease the configuration, maintenance and secure deployment of VoIP services to end customers, regardless of their location or device type. The call.center™ app allows calls to be delivered to many devices via a single SIP line and also handles multiple SIP lines, allowing users to support all of their business phone lines on a single softphone. Moreover call.center™ is fully compatible with standard SIP providers. This app was named the best Call Center software by LEAP DRO1D.
Counterpath Bria is a standalone, carrier-grade SIP softphone application for iOS and Android smartphones.. It connects to business SIP systems, existing VoIP services or private branch exchange (PBX) systems. This softphone is a good option for employees and contractors who use multiple services for communications, but want to answer calls from all of them without downloading numerous applications. Users can access most VoIP features with the app, including click-to-dial, call recording, call transfer and more. Counterpath Bria pricing starts from $0 annually for the Bria Solo Free package, while the Bria Teams package is priced at $59.40 annually.
ZoiPer is an Android and iOS-enabled softphone app. It is a custom softphone platform that allows VoIP-compliant, on-site and web-based customers and organizations of all sizes to have audio and video conversations, as well as use call transfer features and much more. It comes free as a non-commercial version or as Zoiper 5 PRO, a comprehensive VoIP solution for companies. This product provides military-grade encryption for additional security and has unified communications capabilities. In addition, the softphone operates with most PBX, SIP and VoIP systems and Zoiper offers a range of pricing plans for users.
The 3CX‘s softphone for iOS and Android is a free program that can be used independently of the phone system. It may be utilized to make and receive calls through your internet connection once linked to your VoIP provider and ideal for independent contractors, small company owners and home users. This softphone comes equipped with a range of capabilities customers require to do their tasks easily. Some of the features include Website Live Chat, Click2Call, simple call transfers, one-button audio and online conference setup, integrated wallboard and switchboard and much more. The 3CX softphone is completely free for 1 year.
GoToConnect is the phone system division of the GoTo brand, which provides a wide range of communication solutions to organizations worldwide. The GoToConnect softphone software is available for both iOS and Android, and it features HD audio, messaging and other functions that make it simple to communicate with your team. Virtual voicemail and call forwarding are among the features available, as are secure video conferencing, screen sharing and team messaging. The user-friendly app UI makes things simple for everyone. Clio, Microsoft, Salesforce, Slack, Zendesk, Unified Zoho and many other applications are compatible with GoToConnect. Pricing starts at $24/user/month.
The Bitrix24 free softphone also functions as a commercial VoIP system, an automated dialer and a CRM. When users are on the road or need to work from home, the softphone app for Android and iOS comes in useful. Users may create tasks, hold video calls, utilize chats, leave comments and much more anytime and wherever they want. Users of Bitrix24 may have one-on-one or group calls with up to 24 people. Even on the free plan, call duration is limitless. Bitrix24 is free to use.
Ringover is a softphone system that provides unlimited calling to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and other features aimed at increasing the efficiency of teams. Ringover’s softphone software enables agents to receive and place high-quality, clear calls from their remote locations and allows them to set up a fully functioning cloud contact center in minutes. Users may integrate the app and make phone calls directly from their CRM. Ringover also provides immediate number activation and advanced real-time statistics such as call volume, call duration, waiting time and call abandonment rates. The softphone app operates both on iPhone and Android devices. Ringover offers a free trial, and pricing starts from $22/user/month.
Small companies will benefit greatly from the Grasshopper softphone. This app provides desktop and mobile apps for consumers to use on Android and iOS devices. Users may use the softphone to handle voicemails, faxes, calls and texts to and from a company phone number, check call and message history, receive missed message and call notifications and more. It includes features such as auto-attendant, fast response, personalized greetings, call transfers and incoming call control in its business phone system. Furthermore, Grasshopper provides a number of configuration options that customers may utilize to tailor the application to their own needs. Grasshopper pricing starts at $26/user/month.
Conclusion
There are numerous excellent softphones on the market, and a properly selected softphone can make a significant difference to the efficiency, productivity and experiences of your employees and customers. High-quality options offer a dependable connection, high-definition audio, integration with multiple VoIP providers, and are simple to use. By using a VoIP softphone, you can slip the workplace phone into your pocket and break free from the wires of your desk phone.
