In the ever-evolving world of business communication, data visualisation and business intelligence tool developer, Tollring, is offering a new way to measure and optimise call performance with their product, Analytics 365 Call Analytics. This intuitive tool is designed to integrate seamlessly with Teams Phone activity across various organisations, regardless of their size. Interactive dashboards and wallboards present crucial insights, enabling businesses to evaluate their call metrics effectively.
Undoubtedly, one compelling feature of Analytics 365 Call Analytics is its capacity to unearth missed revenue opportunities. By tracking unreturned and missed call metrics, businesses can identify areas to enhance customer experience. Indeed, missed calls are not just missed conversations, they potentially impact customer satisfaction levels and sales. Simply put, the effective management of these calls could be transformative for a business.
Further cementing its adaptability with Microsoft products, Analytics 365 works in tandem with Teams Phone and Microsoft 365 active directory. With its listing in Microsoft’s marketplaces, deploying this tool has become increasingly user-friendly.
Tony Martino, Tollring’s CEO expressed his excitement about the product, “As the demand for Microsoft Teams Phone continues to surge, we are thrilled to introduce Call Analytics into our Analytics 365 suite. After two years supplying collaboration analytics to the Microsoft ecosystem, and with excellent support from Microsoft, it has become clear that insights into the complete call and collaboration experience on Teams is transformative for businesses. And, with our newly awarded Azure IP Co-Sell status, we’ll be able to reach even more partners and end users with simplified technical and commercial onboarding.”
Further expanding their Analytics 365 product portfolio, Tollring has announced the upcoming introduction of AI-powered call recording. Set to launch in late January 2024, this offering would record calls and provide intelligent analytics on Microsoft Teams. The product, too, will be available on a simple subscription basis.
Boasting offices across the globe, including the UK, the USA, India and Australia, Tollring is renowned for its innovative solutions in business communication analytics, call recording, and fraud management systems. The addition of Analytics 365 Call Analytics to their suite of products signals their commitment to propel businesses with the power of insightful data.
