AI assistants can already write emails, search for information, and complete tasks. The next step is enabling them to communicate directly with people across the channels businesses already use.
Hail.so gives AI assistants access to phone calls, SMS, and email, allowing them to communicate with customers, leads, suppliers, and other contacts.
The platform is designed to be simple to use. Businesses can connect Hail.so to an existing AI assistant without having to build a separate application or manage the underlying communication infrastructure.
What is Hail.so?
Hail.so gives AI assistants the ability to communicate.
Once connected, your AI can:
● Make and answer phone calls
● Send and receive SMS
● Send and receive email
So instead of just telling you what needs to be done, your AI can handle the communication itself.
For example:
● “Call this customer and confirm tomorrow’s appointment.”
● “Follow up with these five leads.”
● “Ask the supplier when the order will arrive.”
● “Reply to this support request.”
Hail.so provides the communication layer that allows the AI to carry out these tasks.
Hail.so’s solutions for AI agents
AI phone agents
One of Hail.so’s key areas is enabling AI assistants to handle phone conversations.
Traditional phone bots generally rely on predefined menus and scripts. Customers are asked to press buttons or select from a limited number of options.
AI phone agents take a more conversational approach. They can understand natural language, respond to what the caller says, and continue a conversation without requiring the caller to follow a rigid script.
They can also take action during the conversation.
For example, if a customer calls to change an appointment, an AI agent could:
- Understand the customer’s request.
- Check the available times.
- Suggest an alternative.
- Update the appointment.
- Send an SMS confirmation.
The entire interaction can happen as part of one conversation.
AI sales agents
Sales teams often spend significant amounts of time contacting leads and following up with potential customers.
An AI sales agent can help automate some of this work by contacting leads, asking questions, collecting information, and following up automatically.
This allows businesses to automate repetitive outreach while leaving more complex conversations to their sales team.
AI support agents
Customer support is another area where AI agents can handle repetitive communication.
Customers can call a real business number and explain their problem in natural language. The AI agent can answer common questions, collect relevant information, and handle routine requests.
When a conversation requires human involvement, it can be passed on to a member of the team.
24/7 AI assistants
AI agents can also act as virtual assistants that are available outside normal business hours.
Depending on the workflow, an agent can make calls, answer incoming calls, book appointments, contact suppliers, collect information, and follow up with customers.
This gives businesses a way to automate communication that would otherwise require someone to be available throughout the day.
Multi-channel communication
Business communication rarely happens through just one channel.
A customer might not answer a phone call but respond to an SMS. A sales conversation might begin with an email and move to a phone call. A support call might finish with additional information being sent by email.
Hail.so’s communication solutions are designed around this reality.
An automated workflow could look something like this:
- An AI agent calls a customer.
- The customer doesn’t answer.
- The agent sends an SMS.
- The customer responds.
- The agent sends additional information by email if necessary.
By combining phone, SMS, and email, businesses can automate an entire communication workflow rather than relying on a single channel.
What can businesses use Hail.so for?
Hail.so can be applied to a range of communication tasks.
Some examples include:
- Appointment management: Calling customers to confirm or change appointments.
- Lead follow-ups: Contacting potential customers and continuing conversations automatically.
- Customer support: Answering calls and handling routine requests.
- Supplier communication: Contacting suppliers to collect information or check on orders.
- Information gathering: Calling people and collecting specific information.
- Customer communication: Following up with customers through phone, SMS, or email.
- Administrative tasks: Automating routine conversations that would otherwise require employees to make calls or send messages manually.
The common thread is straightforward: if a business regularly needs someone to communicate with another person to complete a repetitive task, an AI agent can potentially handle part of that workflow.
Why AI agents instead of traditional phone bots?
Traditional phone automation can be useful for routing callers, but it often depends on predefined scripts and menus.
AI agents are designed to handle conversations more naturally.
Rather than requiring someone to choose from a fixed list of options, the customer can explain what they need in their own words. The AI can interpret the request, respond accordingly, and, where appropriate, carry out the next step.
That difference makes AI agents particularly useful for workflows where the conversation itself is important.
Benefits of using Hail.so
- Automate phone calls without requiring employees to handle every conversation manually.
- Make and receive calls using AI-powered agents.
- Communicate with customers through SMS and email as well as phone.
- Automate repetitive sales and lead follow-ups.
- Provide AI-powered customer support.
- Handle appointment confirmations and changes.
- Contact suppliers and collect information automatically.
- Build communication workflows that span multiple channels.
- Allow AI agents to operate around the clock.
- Keep more complex conversations with human employees when needed.
- Give AI assistants the ability to communicate with real people rather than simply generate responses.
Making AI capable of real conversations
AI assistants are becoming better at completing tasks, but communication remains an important part of how businesses operate.
Customers need to be called. Leads need to be followed up with. Appointments need to be confirmed. Suppliers need to be contacted. Support requests need to be answered.
Hail.so gives AI assistants that ability.
By combining conversational AI with phone calls, SMS, and email, Hail.so gives businesses a way to automate communication-heavy workflows and let AI take a more active role in everyday operations.
Learn more about Hail.so and its solutions at https://hail.so/.
