VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution
Vonage’s NewVoiceMedia contact centre platform has been chosen by Dutch insurance provider VvAA to enhance its members’ customer experience. After conducting a market evaluation, the company implemented Vonage’s NVM solution for its Salesforce integration and rich functionality. VvAA Groep’s advisors will have immediate access to entire history of customers interactions, also, inbound calls will be dynamically managed and routed, improving handling time and customer satisfaction.
Read more at: https://tinyurl.com/y5l2maho
Telenor completes acquisition of majority stake in DNA
Norwegian telecommunications company Telenor Group has completed the acquisition of Finland’s third-largest mobile operator DNA. Telenor has acquired 54 percent of the shares in DNA for EUR 20.90 each in cash, or a total of EUR 1.5 billion after the deal approval by DNA shareholders, Finda Telecoms and PHP Holding, and Finland’s Ministry of Economic Affairs and Employment. Helsinki-based DNA has 2.9 million subscribers and a 28 percent market share.
Read more at: https://tinyurl.com/y5w6tj37
Skype Registers As Telecom Operator In Netherlands
Dutch regulator ACM has announced that Microsoft’s Skype has registered for regulatory oversight in the Netherlands and its service for calling landlines and mobile numbers using voice over IP (VoIP) is now officially considered a telecom service covered by telecom laws in the country. Skype has started registering with EU telecom regulators after the EU Court of Justice ruled in June that SkypeOut should be considered an electronic communications service.
Read more at: https://tinyurl.com/y2x7hgrw
Huawei will ship over 2 million 5G base stations by 2020, regardless of US interference
Huawei is planning to produce more than 2 million 5G base stations over the next 18 months, regardless of whether the United States decides to remove it from the Entity List. Ren Zhengfei, Huawei’s founder and CEO, says that while the US’ decision to add them to the list was unfair, it would have little impact on the company’s productivity. Nevertheless, if Huawei were to be permanently added to the Entity List, it would lose access to Google’s Android operating system and would be forced to bring forward the release of its own OS.
Read more at: https://tinyurl.com/yxuocpax
CenturyLink drives edge computing with private cloud upgrades on VMware Cloud
CenturyLink, a VMware premier cloud provider partner, has announced the launch of a fully-managed VMware Cloud on Amazon Web Services (AWS), and also five major enhancements to its CenturyLink Private Cloud on VMware Cloud Foundation (VCF). According to the company, this will bring public cloud efficiencies to private cloud and edge-connected computing solutions. Moreover, the new upgrades will help businesses increase their use of distributed compute resources.
Read more at: https://tinyurl.com/y3evndzv
