Netcracker Technology has announced the extension of its long-term collaboration with Ooredoo Qatar. This partnership will see Netcracker continue to provide Managed Services for Ooredoo’s Revenue Management and CRM solutions, supporting both B2C and B2B customers. The enhanced services will cover a broad spectrum of telecom and other sectors, including ICT, IoT, and Cloud, with plans to extend into Fintech and Entertainment.
The renewed agreement aims to boost Ooredoo Qatar’s agility and reduce time to market, reinforcing its mission to establish Qatar as one of the best-connected countries globally. By outsourcing its solution management and support to Netcracker, Ooredoo Qatar can concentrate on delivering exceptional customer experiences through simplified processes and touchpoints.
Thani Ali Al-Malki, Chief Business Officer at Ooredoo Qatar, emphasized the significance of this partnership. “Our renewed collaboration with Netcracker keeps us at the cutting edge of technological innovation and market adaptability. Utilizing Netcracker’s expertise enables us to provide superior services to our customers, supporting our leadership in digital transformation across various sectors and contributing to Qatar’s vision of becoming a digitally empowered nation.”
Mervat El Dabae, EMEA Regional Vice President at Netcracker, expressed pride in the ongoing partnership. “Ooredoo Qatar is a leader in developing a customer-centric network and delivering exceptional customer experiences. We are proud to support their efforts and look forward to achieving even greater success together.”
This partnership extension underscores Ooredoo Qatar’s commitment to innovation and excellence, reinforcing its status as a technology leader in the region.
