The UK-based Colt Technology Services, a provider of network, voice, data center and managed cloud services, has announced the expansion of its voice offering to four new countries, namely Australia, Bulgaria, Croatia and Hungary. As part of this global voice rollout, Colt has stated that Singapore, Slovakia, Canada and the US will now benefit from enhanced voice functionalities as well. This expansion is part of Colt’s commitment to remove the barriers businesses face when trying to strengthen their global presence.
“Colt’s product portfolio has been continually evolving to enable enterprises’ digital transformations, allowing more customer control and supporting their growth,” said Rajiv Datta, Chief Operating Officer at Colt. “The continued expansion of our global Voice proposition provides customers with one supplier globally, which has 100% regulatory compliance and allows them to control their services easily through an online portal.”
The announcement also indicates that when using Colt’s global voice services, businesses can provision free phone or other local numbers and automate complex routing for calls through a single online portal. In this way, virtual call centers can be easily configured and services such as inbound and outbound calls, call queuing, IVR (Interactive Voice Response), call forwarding, monitoring and reporting can all be taken care of quickly and efficiently, leaving the business to focus on its customers and its growth.
Colt said that through the use of its Voice On Demand Portal, customers can access an inventory of their telephone numbers, gain a centralized view of all countries, generate self-service orders and keep a full record of orders placed. By and large, this portal creates a fully automated digital process, from ordering to service cancellation.
As a recognized innovator in Software Defined Networks (SDN) and Network Function Virtualization (NFV), Colt provides services to data-intensive organizations spanning over 213 cities in more than 30 countries. Additionally, the Colt IQ Network, which was launched in 2016, connects more than 900 data centers across Europe, Asia and North America’s largest business hubs with over 27,500 on-net locations.