TXO Enhances Circular Economy Leadership with Lynx UK Acquisition
TXO, a global circular telecom solutions provider, has acquired Lynx UK Ltd, a network decommissioning specialist. The move aligns with TXO’s strategy for a sustainable circular economy in telecoms. The acquisition brings over 80 specialists to TXO, offering decommissioning, asset management, and engineering services. TXO aims to be a key partner for network transformation, emphasizing sustainability and reducing carbon footprints. The acquisition expands TXO’s global presence, reinforcing its position as a circular economy service leader for network operators and OEMs. The strategic move is supported by private equity investment, with future expansions anticipated.
FCC Strengthens Rules Against Telemarketing Abuse
The FCC has approved a final rule, supported by advocates including the National Consumer Law Center, Public Knowledge, and EPIC, explicitly prohibiting abuse of consumer consent by telemarketing lead generators. The move aims to protect U.S. phone subscribers from the billion-plus monthly telemarketing calls, making it easier for providers to identify and block scam calls. Advocates applaud the FCC for implementing the intended protections of the Telephone Consumer Protection Act, clarifying the illegality of prerecorded telemarketing calls without prior express written agreements. The rule closes loopholes, reducing unwanted telemarketing and spam calls.
Enreach Unveils Contact App Suite for Enhanced Business Connectivity
Enreach introduces the Contact App Suite, featuring improved desktop and mobile apps for iOS and Android, alongside an embedded Teams app. Set to launch in early 2024, the suite enables seamless integration of Enreach’s voice and call control with Microsoft collaboration tools, fostering operational efficiency and supporting digital transformation. The solution provides Microsoft Teams and CRM integration options, facilitating communication and productivity across devices and locations. The suite, undergoing field tests, aligns with Enreach’s strategy for unified contact solutions, addressing the evolving demands of remote work.
Tollring Unveils Affordable Cloud Call Recording Solution
Tollring is set to launch Record AI, an AI-driven cloud call recording solution in January 2024. This innovation aims to democratize AI automation, offering platform-agnostic compliance call recording and automated analysis of calls for all organizational users. Initially accessible on IP networks, Microsoft Teams, and Cisco BroadWorks, Record AI promises to enhance efficiency at scale, providing valuable insights into customer sentiment and behavior. The subscription-based service, with white-labeling options for service providers, facilitates easy implementation and has the potential to transform customer experience across organizations of all sizes.
