In a significant advancement for enterprise voice security, Mutare Inc. has partnered with NICE to integrate its pioneering Voice Traffic Filter into the NICE CXexchange. This collaboration marks a pivotal moment for both companies, offering NICE users an enhanced level of customer experience (CX) through advanced AI capabilities.
Chuck French, Mutare’s Chief Growth Officer, highlighted the importance of the partnership, emphasizing the synergy between Mutare’s innovative Voice Traffic Filter and NICE’s commitment to delivering unparalleled customer service. He pointed out that businesses are increasingly recognizing the necessity of meeting customers on their preferred platforms, a domain where NICE excels.
Barry Cooper, President of the CX Division at NICE, echoed this sentiment, expressing enthusiasm about the collaboration. He emphasized the goal of providing NICE customers with a more integrated and secure experience, aiming to improve call flow efficiency and bolster security measures.
The integration of Mutare’s Voice Traffic Filter with NICE’s CXone platform is set to redefine how businesses manage customer interactions. This move not only aims to streamline communication but also to safeguard against unwanted and potentially harmful traffic. As a result, businesses can expect to see a significant improvement in key performance indicators, a boost in customer satisfaction through efficient call resolution, and enhanced cybersecurity measures to protect against social engineering attacks.
This partnership underscores Mutare’s commitment to enhancing voice communication channels for businesses, ensuring they can deliver top-notch service to their customers. With the combined expertise of Mutare and NICE, businesses are well-positioned to focus on what matters most: providing exceptional customer experiences.
